Frequently Asked Questions
Your guide to performance gear and expert support.
How do I know which running shoe is right for my gait?
We recommend visiting one of our retail locations for a professional gait analysis. If shopping online, check our 'Shoe Finder' guide which categorizes footwear by cushioning level, stability needs, and surface type.
What is your return policy on worn running shoes?
We offer a 30-day satisfaction guarantee. If your shoes aren't performing as expected after a few runs, you can return them for a full refund or exchange, provided they are not excessively damaged.
How long does shipping take for online orders?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days. Expedited shipping options are available at checkout for those with upcoming race deadlines.
Do you offer professional fittings for sports bras and apparel?
Yes, our in-store experts are trained to provide precision fittings for technical apparel and high-impact sports bras to ensure maximum comfort and performance during your workouts.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you provide discounts for local running clubs or high school teams?
TC Running Co is proud to support the local community. We offer special team pricing and bulk discounts for verified school programs and sanctioned running organizations.